Genesys Multitenant Configuration Server 8.1

Genesys Multitenant Configuration Server, developed by Genesys Telecommunications Laboratories, Inc., is a centralized, enterprise-grade configuration management component designed for multi-tenant contact center environments. It enables service providers, BPOs, and large enterprises to host multiple, securely isolated tenants within a single Genesys deployment while maintaining consistent governance, visibility, and control.

Key capabilities include:

• Centralized, policy-driven configuration: Manage routing strategies, resources, permissions, and service settings across tenants from a unified repository.
• Strong isolation and access control: Enforce tenant boundaries with role-based access control and granular permissions to protect data and administrative functions.
• Delegated administration: Safely empower tenant-level admins to manage their own configurations without affecting other tenants.
• Compatibility with Genesys ecosystem: Exposes standard interfaces so Genesys applications and tools can consume and synchronize configuration data reliably.
• High availability and scale: Supports resilient, distributed operations to meet uptime, performance, and growth requirements in large or hosted environments.
• Auditing and compliance support: Provides detailed change tracking and auditability to help meet operational and regulatory standards.

By consolidating configuration management across tenants, Genesys Multitenant Configuration Server streamlines onboarding, reduces operational overhead, and ensures consistent, secure configuration practices at scale.

Genesys Multitenant Configuration Server is developed by Genesys Telecommunications Laboratories, Inc.. The most popular versions of this product among our users are: 7.6, 8.0 and 8.1.